FAQ

Frequently Asked Questions

Do I need to create an account to download?

Not at all. A customer account is required only for the purchase of the Pro license. The account creation is simple and done during the checkout process for first time customers.

I downloaded a .RAR file. What is it and how do I open it?

RAR files are compressed files similar to .ZIP that are created by the WinRAR archiver. We decided to use this format for our downloads because of better data compression resulting in much smaller files than using ZIP. If you’re using a PC, you can download and install WinRAR, WinZip, or 7-Zip. On a Mac you can install The Unarchiver from the app store.

Do you distribute your products on physical media?

No. All of our products are delivered electronically via download.

Is the PRO license a subscription?

No. It’s a one time purchase. The license is valid forever and can be used on unlimited projects.

How many tracks is the PRO license good for?

All of them. Use one track or use them all. It has you covered.

Is the PRO license good for any future track releases?

Absolutely! The purchase of the PRO license includes any music tracks that will be released in the future. You’ll never have to pay anything again.

What is your refund policy?

All of our music tracks are free to download and can be used for personal projects. If you purchased a PRO license and you think you’ve made a mistake, please contact us as refund requests are handled on a case by case basis. Refund requests, if any, must be made within thirty (30) days of your original purchase.

What payment methods do you accept?

We accept PayPal and all the major Credit Cards and Debit Cards which are processed through PayPal

Are the payments secure?

Our site is continually updated, monitored, and scanned daily. You’re also protected by full 256-bit encryption. Plus, we don’t store any credit card details on our servers, so there’s nothing for hackers to steal.

What audio file formats do you provide for your downloads?

All our music tracks are provided as 16-bit/44.1 kHz WAV files.

How can I download all the songs at once?

We don’t provide this capability at this time. Maybe in the future.

If I buy a PRO license, do I still need to give credit?

It’s up to you but it’s not required.

Why is my YouTube video flagged for copyrighted content?

Unfortunately, this is a very common problem on YouTube with their Content ID program so don’t panic.

Most of the time, these flags come from services like AdRev where people subscribe and use tracks from non-exclusive music libraries (like ours) and claim exclusive rights (intentionally or by mistake). And then there are the scam artists who abuse the Content ID program and try to make a buck from unsuspecting publishers.

Fortunately, the solution is simple. Just click on the “File a dispute” link to start the dispute process. Make sure you select “I have a license or permission from the proper rights holder to use this material”. In the reason for the dispute section say something like: “I have purchased a royalty free music license from PRFM” and paste the link to our track page. Most of the time, these claims will disappear within thirty days. In case they don’t drop the claim and you need to appeal, try to be more aggressive in your appeal message. Also, try to contact the publisher directly if they have a web presence.

If all that fails, it would be a good idea to contact YouTube’s CEO as they have allowed Content ID abusers like Believe Music for too long on their platform. More people need to voice their frustration on this issue or things will never change.

If you want to know more about the Content ID system and its flaws, check out these articles:

1. How I Deal with Fake YouTube Copyright Claims by Believe Music
2. YouTube’s Copyright Insanity
3. Rogues Falsely Claim Copyright on YouTube Videos to Hijack Ad Dollars
4. YouTube Content ID System, Copyright Infringement and How to Strike-Back!
5. SCAM ALERT: Believe Music
6. Update: Believe Scam

What is your LICENSE AGREEMENT?

Please check our License Agreement information page.